Friday, 12 December 2003
Sheraton Boston Hotel Grand Ballroom (1100)
EVAL-176-251

This presentation is part of EVAL-176. Poster Session

Learning from Process Evaluation: Completing the Feedback Loop

Allison S. Gertel, MS, New Jersey Department of Health and Senior Services, Division of Addiction Services, allison.gertel@doh.state.nj.us, Patricia A. Belmont, LPC MA, pat.belmont@doh.state.nj.us.

Learning Objectives: Explain the process in developing and implementing a peer review feedback loop for analyzing process evaluation data at the regional level.

Abstract:
Problem/Objective: In times of extreme budget constraints, assets must be utilized to maximum efficacy. The local county-based coalitions submit process evaluation data on a monthly basis to the State. Despite previous attempts to return this data to the local level in a contextualized and usable manner, coordinators receive little or no feedback in this transaction.
Methods: Literature suggests that peer review as a part of an evaluation process can have positive effects on professionalism, autonomy, and accountability. Utilizing this information, the Department of Health and Senior Services: 1. developed a formalized feedback process on the regional level where individual counties report to the group on quarterly process numbers, two areas of excellence, two areas of improvement, and link their activities to their logic model; 2. developed a process for group discussion, whereby presentations are discussed and analyzed to congratulate and improve current field processes; 3. arranged meetings with coalition leaders to create buy-in; 4. arranged to present the feedback model at the next regional meetings to all coalition leaders; and 5. created a manual for administering the process.
Results: Buy-in was achieved at the state and regional level to the implementation process. The process was guided at each meeting by a facilitator and usable data and lessons were gained from each presentation.
Conclusions: This effort has the capability to have a significant impact on participating coalitions. The presentations and assessments are honest attempts to utilize process evaluation data to create an environment where coalition leaders learn from their peers.


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